1- Contact Customer Support

Looking for Customer Support? Connect with us at: returns@thepoolclub.life and we will get back to you within 2 business days.

Expected response timeframe:  "We aim to respond within 1–2 business days." 

2- Orders

How to place an order? (Only via website Online Order)

What to do if there's an issue with an order: Connect with us at returns@thepoolclub.life

3- Shipping & Delivery

Where do we ship: We currently ship Classic Towels internationally. POOLY is available in Australia only.

Shipping cost: Metro Australia — Flat Rate Standard Delivery $12.99

Estimated Delivery Timeframe:

Estimated 3–5 business days from dispatch.

Flat rate calculated at checkout. 

Regional & Remote Australia — Calculated at Checkout

Shipping cost is calculated based on your postcode.

Allow a few extra days for remote areas.

International — Towels Only (coming soon)

Estimated 10–15 business days from dispatch.

Calculated at checkout.

4- Returns & Exchange

View our Return and & Exchange Policy HERE: Read More 

5- PRIVACY POLICY:

View our Privacy Policy HERE: Read More

6- Contact Us

For any legal or general enquiries:

Email: admin@thepoolclub.life

Website: thepoolclub.life