SHIPPING & DELIVERY

The Pool Club — thepoolclub.life

We ship all POOLY orders from Sydney. Here is everything you need to know before you check out.

DELIVERY OPTIONS

Metro Australia — Flat Rate Standard Delivery $12.90

Estimated 3–5 business days from dispatch.
Flat rate calculated at checkout.

Regional & Remote Australia — Calculated at Checkout

Shipping cost is calculated based on your postcode.
Allow a few extra days for remote areas.

International — Towels Only (coming soon)

Estimated 10–15 business days from dispatch.
We currently ship Classic Towels internationally. POOLY is available in Australia only.
Calculated at checkout.

GOOD TO KNOW

Order cut-off time.

Orders placed before 12pm AEST on business days are dispatched the same day. Orders after 12pm are dispatched the next business day.

Tracking.

You will receive a tracking link via email once your order has been dispatched. If you have not received this within 2 business days of ordering, check your junk folder or contact us.

Public holidays.

Delivery estimates do not include public holidays. During peak periods such as Christmas and summer sales, please allow additional time.

Delivery address.

Please ensure your address is correct before placing your order. We are unable to redirect parcels once they have been dispatched.

Safe drop & authority to leave.

Our carrier may leave your parcel in a safe location if no one is home. If you require a signature, please note this at checkout or contact us before your order is dispatched.

Lost or damaged parcels.

If your order arrives damaged or does not arrive within the estimated window, contact us at returns@thepoolclub.life and we will lodge an investigation with the carrier on your behalf.

INTERNATIONAL ORDERS — DUTIES AND TAXES

International customers are responsible for any customs duties, import taxes, or fees charged by their country. These are not included in our shipping rates and are beyond our control. We are required by law to accurately declare the contents and value of all international parcels.

YOUR CONSUMER RIGHTS

Australian Consumer Law.

Our shipping policy does not limit your rights under the Australian Consumer Law. If your order is significantly delayed, arrives damaged, or does not match what was described, you may be entitled to a remedy. Contact us at returns@thepoolclub.life.

QUESTIONS?

Email us at admin@thepoolclub.life. We respond within 2 business days.

DELIVERY DISCLAIMER

Delivery timeframes are estimates only and are not guaranteed. The Pool Club is not liable for delays caused by the carrier, weather events, customs processing, or circumstances outside our control. Business days are Monday to Friday, excluding Australian public holidays. Shipping rates and timeframes are subject to change.

Formal Terms


Pre-order terms?

Products marked "Pre order" are not yet in stock and will ship once production and freight are complete. The estimated ship date shown at the time of purchase is our genuine best estimate and is not a guaranteed delivery date. We will notify customers by email of any material change to an estimated ship date.

Payment for pre-order items is processed in full at the time of order. Customers may cancel a pre-order and receive a full refund at any time before the order ships, by contacting admin@thepoolclub.life.
Nothing in these pre-order terms limits or excludes any consumer guarantee available under the Australian Consumer Law, including guarantees relating to acceptable quality, fitness for purpose, and matching description.

Pre-order FAQ


What does “pre-order” mean?

It means you're securing your POOLY or Ithaki Classic Beach Towel ahead of stock arriving, at founding Member pricing. Your payment is processed today, and your order ships once stock reaches our warehouse.

When will my order ship?

We show an estimated ship window on every product page. It's a genuine estimate based on our production and freight timeline — not a guaranteed date. If that timeline changes, we'll email you before your order ships, not after.


Will I be charged now or later?

Now, in full, at checkout. There's no second charge or deposit balance to pay later.


What happens if the ship date changes?

We'll email you directly with the new estimate as soon as we know. We'd rather tell you early than stay quiet and hope it works out.


Can I cancel my pre-order?

Yes — you can cancel and receive a full refund any time before your order ships. Contact us at admin@thepoolclub.life and we'll process it promptly.

What if my item arrives faulty or not as described?

Your consumer guarantees under Australian Consumer Law apply in full to pre-orders, exactly as they would to any other purchase — nothing about pre-ordering reduces your rights to a repair, replacement, or refund.


Will pricing be the same in future releases?

Founding Members receive the most favourable pricing we'll offer. Later Priority Access rounds may have different offers — details are shared with list members before each round opens.