Terms and Conditions

TERMS AND CONDITIONS

The Pool Club — thepoolclub.life

Last updated: June 2026

These Terms and Conditions ("Terms") govern your use of thepoolclub.life and any purchase you make from The Pool Club ("we", "us", "our").

By accessing our website or placing an order, you agree to these Terms. If you do not agree, please do not use our website.

About us

The Pool Club is an Australian business operating at thepoolclub.life. Our products are designed and made in Australia and sold directly to consumers online.

For enquiries: hello@thepoolclub.life

Use of our website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others.

You must not:

Use our website in any way that disrupts, damages, or impairs its functionality
Attempt to gain unauthorised access to any part of our website or systems
Use automated tools to scrape, copy, or extract content from our website
Reproduce, republish, or distribute our content without written permission

Orders and contract

When you place an order on our website, you are making an offer to purchase the goods described. A legally binding contract is formed when we send you an order confirmation email.

We reserve the right to:

Decline any order at our discretion
Cancel an order if a product is found to be out of stock or incorrectly priced
Limit quantities purchased per customer

If we cancel your order, you will receive a full refund to your original payment method within 5–7 business days.

Pricing

All prices are displayed in Australian Dollars (AUD) and include GST where applicable.

We take care to ensure prices are accurate. If a pricing error is discovered after you have placed an order, we will contact you before processing or fulfilling it. You will have the option to proceed at the correct price or cancel for a full refund.

Prices are subject to change without notice.

Payment

We accept payment via the methods available at checkout, which may include Shopify Payments, credit and debit cards, PayPal, and Afterpay.

Payment is processed securely. We do not store your card details.

By placing an order, you confirm that you are authorised to use the payment method provided.

Delivery

Delivery is subject to our Shipping Policy, available at thepoolclub.life/pages/shipping. Delivery timeframes are estimates only and are not guaranteed.

Risk of loss and title for products passes to you upon delivery to your nominated address.

Returns and refunds

Returns and refunds are subject to our Returns Policy, available at thepoolclub.life/pages/returns.

Nothing in our Returns Policy limits your rights under the Australian Consumer Law.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Product descriptions

We make every effort to describe and display our products accurately, including colours, sizes, and features. However:

Colours may vary slightly depending on your screen settings
Product images are for illustrative purposes and may not represent the exact item in all cases
We reserve the right to update product specifications without notice

Intellectual property

All content on thepoolclub.life — including text, images, logos, product names, and design — is owned by or licensed to The Pool Club and is protected by Australian and international intellectual property laws.

You may not reproduce, distribute, or use our content for commercial purposes without our prior written consent.

POOLY is a product of The Pool Club. Unauthorised use of the POOLY name or design may constitute trademark infringement.

Limitation of liability

To the maximum extent permitted by law, The Pool Club is not liable for:

Indirect, incidental, or consequential loss or damage arising from your use of our website or products
Loss of data, revenue, or profits
Delays caused by third-party carriers, customs, or circumstances beyond our control

Nothing in these Terms excludes liability that cannot be excluded under the Australian Consumer Law or other applicable laws.

Third-party links

Our website may contain links to third-party websites. These are provided for your convenience only. We do not control or endorse the content of third-party sites and are not responsible for their privacy practices or content.

Governing law

These Terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland.

Changes to these Terms

We may update these Terms from time to time. The current version will always be available at thepoolclub.life. Continued use of our website after any update constitutes acceptance of the revised Terms.